Support
6 open - 1 critical
Critical tickets require immediate attention
Mobile app crashes on student grade submission - Qassem Education
Open (4)
Portal login not working after password reset
Hamdan Real Estate - Sara Al-Hamdan
Sara reports that after resetting password, the login page keeps redirecting back.
Opened 3 Aug
Invoice amount does not match contract
Otaibi Motors - Faisal Al-Otaibi
Faisal says INV-003 shows $8900 but contract states $8500. Needs urgent clarification.
Opened 4 Aug
Mobile app crashes on student grade submission
Qassem Education - Rania Qassem
Rania reports students cannot submit grades through mobile app - app crashes immediately.
Opened 5 Aug
Bulk product import via CSV
Farsi Fashion - Dana Al-Farsi
Dana wants to import new collection via CSV instead of manual entry.
Opened 30 Jul
In Progress (2)
How to migrate historical data from old system
Kuwari Pharma - Mariam Al-Kuwari
Mariam needs guidance on importing 3 years of historical supply chain data.
Opened 1 Aug
API integration with existing ERP system
Al-Rashidi Trading Group - Khalid Al-Rashidi
Khalid's IT team needs API documentation to connect the sales portal to their Odoo ERP.
Opened 2 Aug
Resolved (2)
Add PDF export for inventory reports
Farsi Fashion - Dana Al-Farsi
Dana wants PDF export for monthly inventory summaries.
Opened 28 Jul - Resolved 1 Aug
User cannot access project reports module
Saleh Contracting - Yousef Saleh
One subcontractor user missing reports permission. Fixed by updating role.
Opened 25 Jul - Resolved 26 Jul